Quality of sporting events: Validation of the EVENTQUAL scale

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dc.contributor.author Calabuig Moreno, Ferrán
dc.contributor.author Crespo Hervás, Josep
dc.contributor.author Prado Gascó, Vicente Javier
dc.contributor.author Mundina Gómez, Javier
dc.contributor.author Valantine, Irena
dc.contributor.author Stanislovaitis, Aleksas
dc.date.accessioned 2018-09-22T16:48:11Z
dc.date.available 2018-09-22T16:48:11Z
dc.date.issued 2016
dc.identifier.citation Calabuig-Moreno, F., Crespo-Hervas, J., Prado-Gasco, V., Mundina-Gomez, J., Valantine, I., & Stanislovaitis, A. (2016). QUALITY OF SPORTING EVENTS: VALIDATION OF THE EVENTQUAL SCALE. Transformations in Business & Economics, 15(2), 21-32. spa
dc.identifier.issn 1648-4460
dc.identifier.uri http://hdl.handle.net/11268/7423
dc.description.abstract Service quality is an important variable for managing sports organisations. In the management of sports events it becomes necessary to have valid and reliable scales to evaluate the event in order to make good decisions. In the literature of sport management there are few contributions in this regard. The aim of this study is the validation of a scale that measures the spectators’ perceptions of service quality in sporting events through Structural Equation Modelling (SEM). The EVENTQUAL scale was administered to a sample of 2,154 spectators, subsequently broken up at random into three sub-samples, M1 = 703 subjects, M2 = 713, M3 = 740. The results scale, consisting of 14 items showed good reliability and validity indexes in all tests, likewise, different confirmatory factor analysis conducted, confirmed the four dimensions of spectators’ perceptions of quality in sporting events: tangibles, staff, complementary services and accessibility. spa
dc.description.sponsorship Sin financiación spa
dc.language.iso eng spa
dc.subject.other Eventqual scale spa
dc.title Quality of sporting events: Validation of the EVENTQUAL scale spa
dc.type article spa
dc.description.impact 0.312 SJR (2016) Q2, 186/393 Business and International Management, 212/470 Political Science and International Relations, 226/492 Social Sciences (miscellaneous); Q3, 392/609 Economics and Econometrics, 102/171 Marketing spa
dc.rights.accessRights closedAccess spa
dc.subject.uem Competiciones deportivas spa
dc.subject.uem Gestión spa
dc.subject.unesco Competencia deportiva spa
dc.subject.unesco Método de evaluación spa
dc.description.filiation UEV spa
dc.peerreviewed Si spa

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